Return & Exchange

All customized, made-to-order, and handmade pieces, such as all resin rings and jewelry with your initial which means we cannot resell after, are FINAL SALE. 

Earrings are FINAL SALE due to hygienic reasons. For non-customized items (such as ready-to-ship items) you may email us at info@bonbonwhims.com to exchange for store credits only within 7 days - please note we do not issue refunds. 



For defective or damaged packages upon delivery, please email us at info@bonbonwhims.com with images of the defective pieces/package, within 3 days of receipt, and we will of course be glad to assist and send a replacement right away.

In general, we ask for your understanding that we cannot replace or repair anything beyond 7 days upon receipt of your jewelry as it'd be considered worn/used at that point. For domestic U.S. orders, customers are responsible for sending back the package to our New York location. We do not process exchanges or returns for international customers. 

We are NOT responsible for any lost, stolen packages upon delivery. Once a package is showing as "out for delivery" or "delivered," the responsibility lies between the customer and USPS and we are not liable for any losses. Please note we do offer insured shipping services via UPS Ground / Worldwide for those who would like extra security.