Shipping

We typically fulfill and ship your order from our New York office within 2 to 5 business days of ordering. Once orders had been placed, we cannot guarantee cancellations. Upon receipt of your order, you may choose to exchange or ship back the order for store credits.

Kindly note for any custom, made-to-order, or personalized designs made in New York, please allow 1-2 weeks for production not including shipping time. If you wish to expedite your shipping time (not the production timeline), we offer various UPS express services for domestic (U.S.) packages and UPS/DHL Worldwide Expedited services for international orders.

DOMESTIC (U.S.): We offer various ground and expedited USPS/UPS shipping services for our domestic customers. We're also currently offering complimentary shipping on orders over $100. Please note once packages are shown as "delivered" on the carrier's page, we are unfortunately not responsible for any lost or stolen packages.

INTERNATIONAL:
Yes, we ship to most countries globally and shipping options will be automatically calculated at check out for you. We strongly recommend that you opt for UPS/DHL shipping services since it is both insured and fully trackable. Customers in Canada and the U.K. may choose to use standard USPS international service, please note they are not insured. Please note once international orders are shipped, we are not responsible for any lost packages, and/ or held parcels at local customs and any associated fees. It will be the customer's responsibility to directly communicate with carriers about taxes, customs, fees or any delivery issues. We will not be able to re-ship any packages. 

If you have any further questions, please reach us at info@bonbonwhims.com